- Try it for free first
On the free plan you can make a complete video: at present it has the same looks, effects, frame formats and the same sound as the subscription. It differs by the HearCloselyKeys mark on the video and the 3-minute limit. We do not limit the time you take to try it, and you do not need to sign in for it.
- Make sure the app suits you
Before you pay, make a real video of your own piece on the free plan. Check that the app starts on your computer and reads your MIDI files, that the export runs to the end, and that the look and the sound are what you need. What exactly the subscription adds is stated on the “Plans” page.
- Subscription payments are not refunded
Because you can try everything before paying, we do not refund a paid month or year - neither the first payment, nor a renewal, nor the time left after cancelling. There is no separate trial period: the free plan is the trial.
- The subscription starts at once
The subscription starts at once after payment. By taking it you ask for this yourself and agree that after that you cannot withdraw from the purchase within 14 days - where the law allows such an agreement.
- You can cancel at any time
You can cancel the subscription on the account page, with the “Manage subscription” button. It stays active until the end of the term you have paid for and does not renew. To avoid the next payment, cancel before the renewal day: we do not refund a renewal you forgot to cancel.
- Payments made by mistake
If you were charged twice, or after you had cancelled the subscription, write to us at hearclosely@gmail.com within 60 days after the payment - from the email you sign in to your account with, or name the licence number from the account page. We will refund such a payment in full. The refund is made by Paddle, the reseller you paid through, to the same payment method you used.
- If the app stops working
If the app that worked for you stops starting or making videos after an update of ours, write to us. We will first try to fix it; if we cannot within 30 days, we will refund the last payment. This does not cover changes to your computer or system, or anything you could have checked on the free plan before paying.
- What happens after a refund
After a refund the subscription ends at once: the app goes back to the free plan. The videos you have already made stay yours.
- If you dispute a payment through your bank
Write to us first - it is quicker. If a payment is disputed through the bank, we stop the subscription until the bank has settled the matter.
- Your rights under the law
If the law of your country gives you a right that cannot be limited by agreement, you keep it.
Updated 9 October 2026.